Chronic Disease Care: Better Ideas in Action


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Conference materials are now available online.

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2005 Conference

In November of 2005, the California HealthCare Foundation sponsored "Chronic Disease Care: Better Ideas for Solving Real World Problems," our first conference on improving chronic disease care. The agenda and speaker materials are posted below. Also available for download is the Conference Highlights PDF.



Agenda: Day 1
Thursday, November 3, 2005

8:30 a.m. Welcome and Conference Overview
What Is a Networking Conference?


Sophia Chang, MD, MPH
Director, Better Chronic Disease Care Program
California HealthCare Foundation
Oakland, CA

PDF  Presentation Material
PPT  Presentation Material
9:00 a.m. Transformation vs. Change: Be Wary of the Difference!

Irwin M. Rubin, PhD
President, Temenos, Inc.
Honolulu, HI

PDF Presentation Material
PPT Presentation Material
9:30 a.m. Sharing Better Ideas: Knowing What to Take Home

Sarah W. Fraser, PhD
Principal, Sarah Fraser & Associates Ltd.
Visiting Professor, University of Middlesex
London, UK

PDF  Presentation Material
PPT  Presentation Material
10:00 a.m. Concurrent Discussion Group Sessions I
Teams and Collaborations: Making It Real in Practice

1.01 Expanding Roles for Existing Staff

Athena Philis-Tsimikas, MD
Chief Medical Director
Whittier Institute for Diabetes/Project Dulce
La Jolla, CA

PDF  Presentation Material

Salwan AbiEzzi, MD
Palo Alto Medical Foundation
Palo Alto, CA

PDF  Presentation Material
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Ysidro (Sid) Martinez
Medical Assistant
Palo Alto Medical Foundation
Palo Alto, CA

Ursula Baffigo, MD
Associate Medical Director
Northeast Valley Health Corporation
San Fernando, CA

PDF  Presentation Material
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1.02 Using Face-to-Face Time More Effectively

Susan Haverkamp, MD, MSPH
Pediatrician
La Clinica de La Raza
Oakland, CA

PDF  Presentation Material

Lolly Schiffman, MD
Kaiser Permanente
Richmond, CA

PDF  Presentation Material

Jennifer Heidmann, MD
Eureka Internal Medicine
Eureka, CA

PDF  Presentation Material

1.03 Making Group Visits Work

Chip Renner, MD
Hill Physicians Medical Group
Concord, CA

PDF  Presentation Material

Lisa Golden, MD
Medical Director
Ocean Park Health Center
San Francisco, CA

PDF  Presentation Material

Malcolm Gordon, MD
Kaiser Permanente
San Jose, CA

PDF  Presentation Material

1.04 Managing a Population, Patient by Patient. Medi-Cal Plan/Provider Partnerships

Fiona Wilson, MD
Vice President, Quality Initiatives
Brown & Toland Medical Group
San Francisco, CA

PDF  Presentation Material

Bradley Gilbert, MD
Chief Medical Officer
Inland Empire Health Plan
San Bernardino, CA

PDF  Presentation Material

Dennis Collins, MD
Medical Director
Santa Clara Family Health Plan
Campbell, CA

PDF  Presentation Material

1.05 Open/Advanced Access: How Does It Really Work?

Lawrence Bernstein, MD
Chair of Internal Medicine
Facey Medical Group, Facey Copperhill
Santa Clarita, CA

PDF  Presentation Material

Lowell Kleinman, MD
Family Practice of San Ramon
San Ramon, CA

PDF  Presentation Material

Itohan Oyamendan, MHA
Chief Operating Officer
The Children's Clinic
Long Beach, CA

PDF  Presentation Material
11:45 a.m. Networking Luncheon
1:15 p.m. Plenary Speaker
Patients as Partners: Self-Management Support


David Sobel, MD, MPH
Director, Patient Education and Health Promotion
Regional Health Education
Kaiser Permanente, Northern California
Oakland, CA

PDF Presentation Material
PPT Presentation Material
1:45 p.m. Concurrent Discussion Group Sessions II
Motivating and Supporting Self Management
2.01 Harnessing the Power of Peers

America Bracho, MD, MPH, CDE
President and Chief Executive Officer
Latino Health Access
Santa Ana, CA

PDF  Presentation Material
Laura De Nola
Peer Leader
Palo Alto, CA

Kate Lorig, RN, DrPH
Director
Stanford University Patient Education Research Center
Palo Alto, CA

PDF  Presentation Material

2.02 Practical Things That Can Be Done in the 15-Minute Office Visit

Dean Schillinger, MD
Associate Professor of Medicine
San Francisco General Hospital
San Francisco, CA

PDF  Presentation Material

David Campa, MD, MPH
Chief Medical Officer
Northeast Valley Health Corporation
San Fernando, CA

PDF  Presentation Material

Scott Gee, MD
Medical Director, Prevention and Health Information
Regional Health Education
Kaiser Permanente, Northern California
Oakland, CA

PDF  Presentation Material

2.03 Pushing the Envelope: Medical Care Outside of the Office

Audrey Tang, MSN
Care Manager, IDEALL Project
University of California, San Francisco
San Francisco General Hospital
San Francisco, CA

PDF  Presentation Material

Marc Pierson, MD
Regional Vice President
Clinical Information & Special Projects
St. Joseph Hospital
Bellingham, WA

PDF  Presentation Material

Erich Ryll, MBA
Director of Research
Pharmacy Foundation of California
Sacramento, CA

PDF  Presentation Material

2.04 Goal-Setting and Action Plans: Creating True Collaboration

David Spero, RN
San Francisco, CA

PDF  Presentation Material
PDF  Presentation Material

Mitchell D. Feldman, MD, M.Phil
Professor of Medicine
Division of General Internal Medicine
University of California, San Francisco
San Francisco, CA

PDF  Presentation Material

Roxanna Martinez, MD
Asthma Specialist
Children's Hospital and Research Center at Oakland
Oakland, CA

PDF  Presentation Material

2.05 What Can Clinicians Really Do to Affect Medication-Taking Behavior?

Timothy W. Cutler, PharmD
Clinical Pharmacist
Mercy Medical Group
Assistant Clinical Professor of Pharmacy
University of California, San Francisco
Rancho Cordova, CA

PDF  Presentation Material

Hali Hammer, MD
Medical Director
Family Health Center
San Francisco General Hospital
San Francisco, CA

PDF  Presentation Material

David Sobel, MD, MPH
Director, Patient Education and Health Promotion
Regional Health Education
Kaiser Permanente, Northern CA
Oakland, CA

PDF  Presentation Material

Jennifer Tuteur, MD
Medical Director
NMA Comprehensive Health Center
San Diego, CA
3:30 p.m. Concurrent Discussion Group Sessions III
Making Change: Solving Problems in Real World Settings
3.01 Go Local: Taking a Community-wide Approach

Wells Shoemaker, MD
Medical Director
Physicians Medical Group
Santa Cruz, CA

PDF  Presentation Material

Elisa Nicholas, MD, MSPH
Chief Executive Officer
The Children's Clinic
Long Beach, CA

PDF  Presentation Material

Thomas March, MD
Pediatric Department Chair
Woodland Healthcare
Woodland, CA

PDF  Presentation Material

Anne Peters, MD
Director, USC Clinical Diabetes Program
Professor of Medicine
University of Southern California
Los Angeles, CA

PDF  Presentation Material
PDF  Presentation Material

3.02 Plans and Payers: Supporting Practice Site Improvement

Chris Cammisa, MD
Medical Director
Partnership HealthPlan of California
Suisun, CA

PDF Presentation Material
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Vivian Barron, MS, MFT
Director of Integrated Health
Hill Physicians Medical Group
San Ramon, CA

PDF  Presentation Material

Gifford Boyce-Smith, MD
Senior Medical Director, Quality Management
Blue Shield of California
San Francisco, CA

PDF  Presentation Material

3.03 Creating Momentum: Experiences of Community and Public Hospital Clinics

Lyn Berry, MD
Medical Director, Diabetes Management Program
Alameda County Medical Center
Oakland, CA

PDF  Presentation Material

Grace Floutsis, MD
Medical Director
Clinica Msr. Oscar A. Romero
Los Angeles, CA

PDF  Presentation Material
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Jeffrey Guterman, MD
Medical Director, Clinical Resources
Los Angeles County Department of Health Services
Los Angeles, CA

PDF  Presentation Material

3.04 When the Team Is Two (or Just You): The Solo or Small Practice

Gregory Coe, MD
Joann Dandurand, FNP
Associated Family Physicians of Solano
Vallejo, CA

PDF  Presentation Material
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Lowell Kleinman, MD
Deborah Messina Kleinman, MPH
Family Practice of San Ramon
San Ramon, CA

PDF  Presentation Material

3.05 Bigger Teams, Bigger Headaches?: The Larger Practice Environment

Meg Durbin, MD
Medical Director, Utilization Management Department
Palo Alto Medical Foundation
Palo Alto, CA

PDF  Presentation Material

Jerry Penso, MD
Associate Medical Director, Quality
Sharp Rees-Stealy/Sharp Mission Park
San Diego, CA

PDF  Presentation Material

Warren Taylor, MD
Medical Director for Chronic Conditions Management
The Permanente Medical Group
Oakland, CA

PDF  Presentation Material
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5:30 p.m. Reception and Ideas Marketplace
Opening with "A Call to Action," a Video Presentation by:


Donald Berwick, MD, MPP
President and Chief Executive Officer
Institute for Health Improvement
Boston, MA
7:00 p.m. California HealthCare Foundation Banquet Featuring:

Ian Morrison, PhD
Senior Fellow, Institute for the Future
Founding Partner, Harris/Harvard Strategic Health Perspectives
Author, Healthcare in the New Millennium: Vision, Values and Leadership
and The Second Curve: Managing the Velocity of Change
Menlo Park, CA

PDF  Presentation Material
PPT  Presentation Material
7:00 p.m. Speaking on "The Future of Chronic Care in America: Fat People Meet Skinny Benefits"
Agenda: Day 2
Friday, November 4, 2005

8:00 a.m. Plenary Presentation:
Crossing the Quality Chasm: Where Are We and What's Next


Edward H. Wagner, MD, MPH
Director, MacColl Institute for Healthcare Innovation
Center for Health Studies, Group Health Cooperative
Seattle, WA

PDF  Presentation Material
PPT  Presentation Material

Making Change. . . Easier Said Than Done: It Takes Courage

Alan Glaseroff, MD
Chief Medical Officer
Humboldt-Del Norte Independent Practice Association
Eureka, CA

PDF  Presentation Material
PPT  Presentation Material
8:30 a.m. Plenary and Facilitated Discussion
How Do We Move Forward: The California Improvement Network


Sophia Chang, MD, MPH
Director, Better Chronic Disease Care Program
California HealthCare Foundation
Oakland, CA

PDF  Presentation Material
PPT  Presentation Material

What Have We Learned that We Can Put into Practice?

Sarah W. Fraser, PhD
Principal, Sarah Fraser & Associates Ltd.
Visiting Professor, University of Middlesex
London, UK

PDF  Presentation Material
PPT  Presentation Material
9:45 a.m. Plenary Panel
Using Clinical IT to Support a Different (and Better) Practice


David Gorchoff, MD, MPH
Medical Director
Redwood Community Health Coalition
Santa Rosa, CA

PDF  Presentation Material
PPT  Presentation Material

Laura Jantos
Principal, ECG Management Consultants, Inc.
Seattle, WA

Craig Law
Chief Executive Officer, Delaware HealthNet
President, STAT Pay
Baltimore, MD

PDF  Presentation Material
PPT  Presentation Material

Ralph Silber, Executive Director
Alameda Health Consortium
Alameda, CA

PDF  Presentation Material
PPT  Presentation Material
11:00 a.m. Vendor Cakewalk/Demonstrations
(Box Lunches will be available)

A range of clinical IT vendors will show how their products support chronic disease care. This session will help participants compare/contrast IT options and provide feedback to vendors on their products.
1:00 p.m. Open Vendor Displays

The vendors from the preceding session will be available to further demonstrate their products and answer specific questions from conference participants.

1:30 p.m. Blue Ocean
Special Brainstorming Session
Open-Facilitated Dialog


This session is open to any participant, but will require complete and focused engagement (no cell phones, pagers, etc.). Doors will close as the session begins.

So what would care be like in our communities if we could redraw the maps, disregarding some of the known boundaries? What new spaces and places might we be able to design so those with chronic and long-term conditions might better be able to care for themselves, or be cared for by others? How might we achieve this, building on and extending on the ideas we have learnt in the conference?
3:00 p.m. Adjournment
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