Chronic Disease Care

Conference

Chronic Disease Care: Better Ideas in Action

November 6 and 7, 2008
San Francisco, California

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Registration is closed. No on-site registration.

Pre-conference check-in will be from 6:00 to 8:00 p.m. on Wednesday, November 5, in the Grand Ballroom Foyer on the third floor of the Intercontinental Hotel.

Agenda Day One

7:00 a.m.	Check-in and Breakfast
8:30 a.m.	Welcome and Conference Overview Sophia Chang, MD, MPH California HealthCare Foundation Opening Remarks/Call to Action: Making Better Ideas Transform Care Mark Smith, MD, MBA California HealthCare Foundation
9:15 a.m.	Networking Exercise
9:45 a.m.	Transition Break
10:00 a.m.	Discussion Group Series 1 Organizational Approaches to Quality: Real Ideas in Action 1.01 Transforming Care Using Lean Techniques: Stopping to Observe and Listen Facilitator: Susan Hogeland, CAE California Academy of Family Physicians Shirl Diaz Virginia Mason Kirkland Clinic David McCulloch, MD, FRCP Group Health Jerry Penso, MD, MBA Sharp Healthcare 1.02 Activating and Involving Patients: Going Beyond Lip Service Facilitator: Mary Cain, MPH LifeMasters Supported SelfCare Kate Christensen, MD Kaiser Permanente Fran Mills, Patient Advisor Palo Alto Medical Foundation Diane McNally, Patient Advisor Kaiser Permanente Kelly Reilly, RN, MS, CDE Palo Alto Medical Foundation 1.03 Creating a Culture of Quality: Becoming a Learning Organization Facilitator: Brian Austin MacColl Institute for Healthcare Innovation Laurie Francis, RN, MPH Community Health Partners Zeev Neuwirth, MD Harvard Vanguard Medical Associates Nancy Oswald, PhD Redwood Community Health Coalition 1.04 Incentivizing and Rewarding Improvement: Beyond California's Pay for Performance Facilitator: Len Finocchio, DrPH California HealthCare Foundation Ralph Silber, MPH Community Health Center Network Stuart Levine, MD, MHA HealthCare Partners Melissa Welch, MD, MPH Aetna, Inc. 1.05 Spreading Improvement: After the Innovators/Early Adopters Facilitator: Marie Schall, MS Institute for Healthcare Improvement Hunter Gatewood, MSW Safety Net Institute Lisa Johnson, MD San Francisco Department of Public Health Christy Mokrohisky, MBA St. Joseph Heritage Medical Group Diane Stewart, MBA California Quality Collaborative 1.06 Supporting Small Practices in Population Management: Strategies that Work Facilitator: Neil Solomon, MD Health Net and California Quality Collaborative Chris Cammisa, MD Partnership HealthPlan of California Khalid Saeed, MD Lakewood Primary Medical Group Michael Weiss, DO, FAAP Monarch Healthcare 1.07 The Road to EHR Adoption: How to Avoid Becoming Roadkill Facilitator: Anne Tillery Pyramid Communications Ken Bernstein, MD, FAAFP Darin M. Camarena Health Centers Dean Germano, MHSc, FACHE Shasta Community Health Center Fiona Wilson, MD Brown and Toland 1.08 Streamlining Care: Smoothing Primary and Specialty Care Handoffs Facilitator: Tom Bodenheimer, MD Department of Family and Community Medicine, UCSF Doug Allen, MD CareMore Health Plan Alice Chen, MD, MPH San Francisco General Hospital Brian Prestwich, MD Camino de Salud
11:15 a.m.	Transition Break
11:30 p.m.	Luncheon
12:15 p.m.	Patient Voices Managing Chronic Conditions: Living our Lives Nancy Ortiz, Patient Advisor and Peer Outreach Education Team Member Ardes Gardener, Patient Advisor Alan Glaseroff, MD Humboldt IPA Suzy Menjivar, MPA, Patient Advisor
1:15 p.m.	Transition to Discussion Groups
1:30 p.m.	Discussion Group Series 2 Practice Level Changes and Tactics 2.01 Team Care: Key Roles for Medical Assistants Facilitator: Susan Hogeland, CAE California Academy of Family Physicians Kwabena Adubofour, MD East Main Clinic and Stockton Diabetes Intervention Center Elizabeth Castillo San Francisco General Hospital Ellen Chen, MD San Francisco General Hospital Shari Gioimo, CMA Providence St. Peter Family Medicine Betty Therik East Main Clinic and Stockton Diabetes Intervention Center 2.02 Care Transitions: Making Care Seamless for Patients Facilitator: Mary Cain, MPH LifeMasters Supported SelfCare Michael Kern, MD John Muir Medical Center Oralia Madera, MSN, RN, PHN, CDE CenCal Health Diane McNally, Patient Advisor John Mendenhall, Patient Advisor Mini Swift, MD Alameda County Medical Center 2.03 E-prescribing: What Value Does It Add? Facilitator: Anne Tillery Pyramid Communications Lisa Ashton, PharmD Mercy Medical Group and UCSF School of Pharmacy Patricia Bellas, MD, MPH The Children's Clinic Patricia Ostrander, MD Mercy Medical Group Vigen Zargarian, MD, MPH, FAAP Vigen Zargarian Incorporated 2.04 Sharing Medical Records with Patients: Why It Supports Better Care Facilitator: Brian Austin MacColl Institute for Healthcare Innovation Ted Eytan, MD Pam Hellen Caregiver and PHR User Heidi Stovall Follow Me, Inc. Sal Volpe, MD, FAAP, FACP Oakwood Medical Consulting 2.05 Self Management Support: Ways to Make It Work Facilitator: Tom Bodenheimer, MD Department of Family and Community Medicine, UCSF Grace Floutsis, MD Clínica Msr. Oscar A. Romero Antoinette Martin, Patient Advisor and Peer Outreach Education Team Member Devin Sawyer, MD Providence St. Peter Family Medicine Jeanie Taylor, RN, MSN, CDE Kaiser Permanente 2.06 Making the Care Experience Patient Centered: Whose Time Is It? Facilitator: Neil Solomon, MD Health Net and California Quality Collaborative Julie Day, MD The University of Utah Community Clinics Shirl Diaz Virginia Mason Kirkland Clinic Susan Ehrlich, MD, MPP San Mateo Medical Center 2.07 Redesigned Clinics: Back to the Future Facilitator: Len Finocchio, DrPH California HealthCare Foundation LaZell Hammons, RN, BSN, CMC Southcentral Foundation Marcie Levine, MD Silver Creek Clinic Thomas Mohr, MD Pediatric Partners Tamara Pickett, MD Southcentral Foundation 2.08 Virtual Outreach Using Everyday Technology Facilitator: Marie Schall, MS Institute for Healthcare Improvement Dean Nickles, MD Associated Internal Medicine Medical Group Phil Oravetz, MD, MBA, MPH Mills-Peninsula Medical Group Dean Schillinger, MD University of California, San Francisco Elisa Stomski, MPH Wellpoint
2:45 p.m.	Networking Break
3:15 p.m.	Discussion Group Series 3 Bringing Better Care to a Population of Patients 3.01 Engaging Diverse Populations in Self Management: Beyond "Cultural Competence" Facilitator: Susan Hogeland, CAE California Academy of Family Physicians Mindy Benson, MSN, PNP Children's Hospital and Research Center Oakland America Bracho, MD, MPH, CDE Latino Health Access Lisa Golden, MD Ocean Park Health Center Lilia Zheltova, Patient Advisor 3.02 Mass Customization: Assuring Care Meets Evidence-Based Standards Facilitator: Len Finocchio, DrPH California HealthCare Foundation Jeff Guterman, MD, MS Los Angeles County Department of Health Services Jeff Phan, MD Kaiser Permanente Athena Philis-Tsimikas, MD Scripps Whittier Institute for Diabetes 3.03 Turning Data into Action: Guiding Improvement Efforts Facilitator: Brian Austin MacColl Institute for Healthcare Innovation Alan Glaseroff, MD Humboldt IPA Claire Horton, MD, MPH San Francisco General Hospital Joel Hyatt, MD Kaiser Permanente 3.04 Using Disease Registries: Smarter Panel Management Facilitator: Tom Bodenheimer, MD Department of Family and Community Medicine, UCSF Silvia Diego, MD Golden Valley Health Centers Robert Moore, MD, MPH Clinic Ole Michael Zimmerman, MD Affinity Medical Group 3.05 Managing Multiple Chronic Illnesses: The Next Horizon Facilitator: Mary Cain, MPH LifeMasters Supported SelfCare Connie Davis, RN, MN Fraser Health Coleen Kivlahan, MD, MPH Schaller Anderson Cheryl Phillips, MD, AGSF On Lok, Inc 3.06 Addressing End of Life Care: Having Meaningful Conversations Across Cultures Facilitator: Marie Schall, MS Institute for Healthcare Improvement Gary Lee, MD Santa Clara Valley Medical Center Brad Stuart, MD Sutter Health Susan Stone, MD, MPH LAC+USC 3.07 Telemedicine: Opportunities and Limitations to Expanding Access Facilitator: Neil Solomon, MD Health Net and California Quality Collaborative Bill Hunter, MD Open Door Community Health Centers Christine Noguera, MS Golden Valley Health Centers Frank Puglisi Health Care Interpreter Network 3.08 Honoring Patients' End of Life Wishes through POLST Facilitator: Anne Tillery Pyramid Communications Tarek Mahdi, MD Riverside Medical Center Jim Mittelberger, MD, MPH Ovations Jeff Yee, MD Woodland Health Care
4:30 p.m.	Adjournment and Reception Begins
5:45 p.m.	Banquet and Speaker Chip Heath, PhD Co-author of Made to Stick: Why Some Ideas Survive and Others Die

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Better Ideas for Chronic Care -- Developing Community Partnerships

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